Refund policy

Returns Eligibility

We accept returns within 30 days of delivery, provided that:

  • Items are unused, unworn, and in original condition
  • Items are returned in their original packaging
  • The return request has been submitted and approved through our website

We reserve the right to refuse returns that do not meet these conditions.

 

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

  • Earrings

Please ensure you are happy with your selection before purchasing these items.

 

Condition, Wear & Damage

Returned items must be free from signs of wear, damage, or alteration. This includes, but is not limited to:

  • Scratches, dents, or marks caused after delivery
  • Bent clasps, broken chains, or damaged settings due to wear
  • Alterations, resizing, or repairs made by a third party

If an item is returned in a condition that suggests it has been worn, damaged, or altered after delivery, we may refuse the return or issue a partial refund at our discretion.

This does not affect your rights if an item arrives faulty or damaged, please see the section below.

 

Faulty or Damaged on Arrival

If your item arrives faulty or damaged, please contact us as soon as possible by emailing hello@raineyjewellery.com

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

 

Faults After Wear

If you experience an issue with your jewellery after wearing it, please contact hello@raineyjewellery.com and we will review your case individually and advise on the next steps.

 

How to Request a Return

  1. Submit a return request through our website within 30 days of delivery
  2. Once approved, we will provide:
    • A return shipping label
    • Instructions on how to return your item
  3. Package the item securely in its original packaging and send it back to us

 

Return Shipping

  • We cover the cost of return shipping for approved returns
  • A prepaid return label will be provided once your return is approved

 

Refunds

  • Refunds are issued to the original payment method
  • Original shipping fees are non-refundable
  • Once your return is received and inspected, refunds are processed within up to 10 business days
  • Please note that processing times may vary depending on your bank or payment provider

 

Exchange

We do not offer direct exchanges.

If you would like a different item, please return your original purchase for a refund and place a new order.

 

Please email hello@raineyjewellery.com if you have any further questions.